Terms and Conditions of Vehicle Repair, Servicing and MOT-Related Work
DLM MOTORS LTD
These Terms and Conditions apply to all work undertaken by DLM Motors (“the Garage”, “we”, “us”, “our”) for any customer (“you”, “your”).
By signing a job card, approving work, leaving a vehicle with us, or authorising repairs by telephone, email, text message, WhatsApp, or any other method, you agree to these Terms and Conditions.
1. Estimates and Quotations
1.1 Any estimate provided is an approximation based on the information available at the time.
1.2 Estimates are not fixed quotations unless expressly stated in writing.
1.3 Additional faults may be discovered during diagnosis or repair. Where reasonably practicable, we will seek your authorisation before carrying out additional chargeable work.
1.4 If additional work is required for safety reasons and we cannot contact you, we reserve the right to take reasonable steps to make the vehicle safe.
2. Authorisation of Repairs
2.1 Work may be authorised:
In person;
By telephone;
By email;
By text or WhatsApp message;
By signed job card.
2.2 You confirm that you are the vehicle owner or have authority from the owner to instruct us.
2.3 You authorise DLM Motors to road test the vehicle where necessary for diagnosis, repair verification, or safety checks.
3. Parts and Materials
3.1 We may use:
Genuine Manufacturer Parts;
Original Equipment Manufacturer (OEM) Parts;
Equivalent Quality Aftermarket Parts;
Reconditioned Parts;
Used Parts (only with customer approval).
3.2 All replaced parts become the property of DLM Motors unless requested by the customer before completion of the work.
3.3 Delivery delays from suppliers are beyond our control and may affect completion times.
4. Diagnostics
4.1 Diagnostic charges apply whether or not repairs proceed.
4.2 Diagnostic procedures identify faults based on available evidence and testing methods.
4.3 Additional diagnostics may be required where multiple faults exist.
4.4 We cannot guarantee that every fault will be identified during an initial inspection.
5. MOT Testing
5.1 MOT test fees remain payable whether the vehicle passes or fails.
5.2 DLM Motors is not responsible for MOT failures caused by defects present before testing.
5.3 Repairs required following an MOT failure will be quoted separately.
5.4 A vehicle may fail an MOT due to defects not visible or identifiable during pre-inspection.
6. Payment Terms
6.1 Payment is due immediately upon completion of work and before vehicle collection unless alternative arrangements have been agreed in writing.
6.2 We accept:
Cash;
Debit Cards;
Credit Cards;
Bank Transfer.
6.3 Ownership of supplied parts remains with DLM Motors until payment is received in full.
6.4 We reserve the right to retain possession of the vehicle until all outstanding amounts have been paid.
6.5 For business customers, overdue accounts may incur interest at 8% above the Bank of England base rate together with debt recovery costs.
7. Storage Charges
7.1 Customers must collect vehicles promptly after notification that work has been completed.
7.2 Vehicles left more than seven (7) days after completion may incur storage charges of £20.00 plus VAT per day.
7.3 Vehicles awaiting customer decisions or payment may also be subject to storage charges.
8. Abandoned Vehicles
8.1 Vehicles left uncollected for more than 30 days after written notice may be treated as abandoned.
8.2 DLM Motors reserves the right to recover unpaid repair, storage, and legal costs.
8.3 We may exercise our legal rights to dispose of an abandoned vehicle where permitted by law after reasonable efforts have been made to contact the owner.
9. Warranty
Labour Warranty
9.1 Labour performed by DLM Motors is guaranteed for 12 months or 12,000 miles, whichever occurs first.
Parts Warranty
9.2 New parts supplied by DLM Motors are covered by the manufacturer’s warranty.
Warranty Exclusions
9.3 Warranty does not cover:
Fair wear and tear;
Lack of maintenance;
Misuse or abuse;
Accident damage;
Overheating;
Racing or competition use;
Customer-supplied parts;
Electrical faults unrelated to our repairs;
Failure of other components.
9.4 Any warranty claim must be reported immediately.
9.5 The vehicle must be returned to DLM Motors for inspection before repairs are carried out elsewhere.
10. Customer-Supplied Parts
10.1 DLM Motors may refuse to fit customer-supplied parts.
10.2 Where customer-supplied parts are fitted:
No warranty is provided on those parts.
Labour warranty may be limited or excluded where failure relates to the supplied part.
10.3 Additional labour resulting from defective customer-supplied parts will be chargeable.
11. Vehicle Condition and Existing Damage
11.1 Customers should notify us of any existing vehicle damage before work begins.
11.2 DLM Motors shall not be responsible for:
Pre-existing defects;
Corrosion-related failures;
Previously repaired or modified components;
Hidden damage discovered during repair.
12. Customer Property
12.1 Customers should remove all valuables before leaving a vehicle with us.
12.2 DLM Motors accepts no liability for theft, loss, or damage to personal belongings left inside the vehicle except where caused by our negligence.
13. Limitation of Liability
13.1 We shall perform all work using reasonable care and skill.
13.2 Nothing in these Terms excludes liability for:
Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Any liability which cannot legally be excluded.
13.3 Subject to the above, our liability shall not exceed the total amount paid for the relevant repair.
13.4 We are not liable for:
Loss of earnings;
Loss of profits;
Vehicle hire costs;
Business interruption;
Consequential losses;
Delays caused by suppliers or circumstances beyond our control.
14. Consumer Rights
Nothing within these Terms affects your statutory rights under:
The Consumer Rights Act 2015;
The Consumer Protection Act 1987;
Any other applicable UK legislation.
Services will be carried out with reasonable care and skill.
15. Data Protection and GDPR
15.1 DLM Motors processes customer information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
15.2 We may collect:
Name;
Address;
Telephone number;
Email address;
Vehicle information;
Payment information.
15.3 Information is used for:
Vehicle servicing records;
Customer communication;
Invoicing and payments;
Legal compliance.
15.4 We will not sell customer data to third parties.
16. Complaints Procedure
16.1 Any complaint should be submitted as soon as reasonably possible.
16.2 DLM Motors must be given a reasonable opportunity to inspect and rectify any alleged fault before another repairer is instructed.
16.3 We aim to respond to complaints within 14 days.
17. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any dispute shall be subject to the exclusive jurisdiction of the Courts of England and Wales.
Customer Acknowledgement
By authorising work to be carried out by DLM MOTORS LTD, the customer confirms acceptance of these Terms and Conditions.
